APIs which are used to generate new phone calls utilizing DialogTech's different applications.
DialogTech offers a variety of APIs used to retrieve reporting data collected on the DialogTech platform. Each of the different report APIs correlates to a different application within the DialogTech account.
| API Endpoint | Application(s) Used | Description | Documentation |
|---|---|---|---|
| Broadcast Report | Basic Audio Broadcast Smart Broadcast | Used to retrieve data relating to Voice Broadcasts | Link |
| Click-to-Report | Click-to-Call Click-to-FindMe Click-to-FindMe List Click-to-Virtual Receptionist Click-to-Voicemail Click-to-IVR * Click-to-Agent | Used to retrieve data relating to Click-to activity | Link |
| IVR Report | IVR SurVo (Legacy) | Used to retrieve IVR respondent data | Link |
| Call Detail Report (Most Popular) | * Almost all applications | Used to retrieve call data | Link |
| Call Analytics API | Call Analytics Dialog Analytics | Used to retrieve Conversation Insights and DialogAnalytics transcriptions and catagories | (Please contact your Customer Success Manager) |
| Bid Managment API | *Source IQ Report | Used to retrieve call extension data relating to search engine searches | Bid Management V3 |