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Use the Distributor Form webhook to send disposition information for data collection or CRM/Help Desk integration.

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The Distributor Form or the Distributor Notes Form webhook enables users to send disposition information, captured by a Call Distributor Agent, to a web service for data collection or CRM/Help Desk integration.

This type of webhook can have its own webhook configuration. The Distributor Form webhook GET request is sent to a user's web service when an Agent-Panel user clicks the Save Form option.

Distributor Form Setup

The following instructions describe how to access the configuration for the Distributor Form webhook:

  1. Click the Call Management option.
  2. Go to Distributor Forms.
  3. Build Distributor Form.
  4. Go to Submit Data to Custom URL and click "Configure."
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  1. Enter the URL, page, and static parameters to be sent.
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Question Parameter Names

The data from the Distributor Form submission to be sent to a web server is contained in the question parameter names.

The user can specify the labels for the form question and response parameters sent via the form webhook request.

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The following are a list of pre-named system parameters that are included with request:

NAMEDESCRIPTION
Agent IDThe Agent responsible for submitting the form.
AniThe caller ID of an inbound call.
DnisThe number dialed for a phone call.
SIDThe unique session ID for the phone call.

Agent Experience

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The example above illustrates how the Distributor Form appears on an Agent Panel.