Use the Distributor Form webhook to send disposition information for data collection or CRM/Help Desk integration.
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The Distributor Form or the Distributor Notes Form webhook enables users to send disposition information, captured by a Call Distributor Agent, to a web service for data collection or CRM/Help Desk integration.
This type of webhook can have its own webhook configuration. The Distributor Form webhook GET request is sent to a user's web service when an Agent-Panel user clicks the Save Form option.
Distributor Form Setup
The following instructions describe how to access the configuration for the Distributor Form webhook:
- Click the Call Management option.
- Go to Distributor Forms.
- Build Distributor Form.
- Go to Submit Data to Custom URL and click "Configure."
![Screen Shot 2015-08-03 at 4.56.54 PM.png 756](https://files.readme.io/EusBMbmQR1CPmvVFJR2K_Screen%20Shot%202015-08-03%20at%204.56.54%20PM.png)
- Enter the URL, page, and static parameters to be sent.
![Screen Shot 2015-08-03 at 4.57.51 PM.png 506](https://files.readme.io/cKigmSrHQW6gFrjUerbq_Screen%20Shot%202015-08-03%20at%204.57.51%20PM.png)
Question Parameter Names
The data from the Distributor Form submission to be sent to a web server is contained in the question parameter names.
The user can specify the labels for the form question and response parameters sent via the form webhook request.
![Screen Shot 2015-08-03 at 4.55.47 PM.png 427](https://files.readme.io/LR5LsirhRqVewLfohOWg_Screen%20Shot%202015-08-03%20at%204.55.47%20PM.png)
The following are a list of pre-named system parameters that are included with request:
NAME | DESCRIPTION |
---|---|
Agent ID | The Agent responsible for submitting the form. |
Ani | The caller ID of an inbound call. |
Dnis | The number dialed for a phone call. |
SID | The unique session ID for the phone call. |
![Screen Shot 2015-08-03 at 4.50.57 PM.png 286](https://files.readme.io/c3v5vLJUR7ijFrcZKRpw_Screen%20Shot%202015-08-03%20at%204.50.57%20PM.png)