Overview for DialogTech's APIs
DialogTech's newest APIs are designed as a REST API which provide well-formed JSON responses. As the API is accessible via HTTP, any programming language with the ability to make web-service calls can be used to create applications which leverage the various functional and reporting capabilities of DialogTech.
API Security
DialogTech's new APIs expect 2 header values to be passed with each each API call. Each of the keys required can be obtained within your account via DialogTech's Key Manager.
NOTICE
Your Secret Access Key and Rate Limit Key should be protected. They should not be written anywhere they can be accessed by anyone not authorized to use your DialogTech account. If you think your Secret Access Key has been compromised, you can revoke the key directly within the same interface used to generate API Keys.
| Request Header | Required | Value | Description |
|---|---|---|---|
| Authorization | Yes | access_key:secret_access_key | A colon separated pairing of a valid access_key and secret_access_key from the Key Manager within your account. |
| x-api-key | Yes | Rate limit key | The Rate Limit Key which authorizes you against the specific API functionality you're attempting to utilize. (When engaging with DialogTech for a custom project, you may be provided an updated x-api-key during the engagement) This key is available via the Key Manager within your account. |
| Content-Type | No | application/json | Defines the MIME type being communicated between the client and server. |
Rate Limits
| Rate Limit Name | Description | Limit |
|---|---|---|
| Requests Per Minute | Limits the number of requests per minute you can make to these APIs | 100/min |
| Request Date Range | Suggested max date range for requests to the various APIs | 7 days |
| Page Size | Suggested max page size for requests to the various APIs | 250 records |
Pagination
There are 2 URL Parameters that can be used to leverage pagination within these APIs
| Parameter | Description |
|---|---|
| page | Determines the record set of items returned |
| page_size | Determines the amount of records returned in 1 request |
API Response Headers
Each response contains multiple response headers which can be utilized to ensure you've captured all data available over the request range. It is possible not all results appear per-request due to pagination limits.
| Response Header | Description |
|---|---|
| X-Pagination-Total-Pages | The total pages (for the given page size) in the collection |
| X-Pagination-Total-Entries | The total records in the collection |
| X-Pagination-Current-Page | Current page returned by the request |
| X-Pagination-Page-Size | Number of records returned per page |
| X-Pagination-Current-Entries | The records currently being returned |
Available APIs
| API Name | Description |
|---|---|
| Call Analytics API (Please contact your account manager) | APIs used to report on Call Analytics and transcriptions |
| LeadFlow History Report | APIs used to report on LeadFlow call performance |