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Reporting APIs

APIs which are used to generate new phone calls utilizing DialogTech's different applications.

DialogTech offers a variety of APIs used to retrieve reporting data collected on the DialogTech platform. Each of the different report APIs correlates to a different application within the DialogTech account.

API Endpoint
Application(s) Used
Description
Documentation
  • Basic Audio Broadcast
  • Smart Broadcast

Used to retrieve data relating to Voice Broadcasts

  • Click-to-Call
  • Click-to-FindMe
  • Click-to-FindMe List
  • Click-to-Virtual Receptionist
  • Click-to-Voicemail
  • Click-to-IVR
  • Click-to-Agent

Used to retrieve data relating to Click-to activity

  • IVR
  • SurVo (Legacy)

Used to retrieve IVR respondent data

Call Detail Report
(Most Popular)

  • Almost all applications

Used to retrieve call data

Call Analytics API

  • Call Analytics
  • Dialog Analytics

Used to retrieve Conversation Insights and DialogAnalytics transcriptions and catagories

(Please contact your Customer Success Manager)