{"_id":"558dbbe3beb7c719007f63ae","project":"558d9c32beb7c719007f6319","version":{"_id":"558d9c33beb7c719007f631c","project":"558d9c32beb7c719007f6319","__v":19,"createdAt":"2015-06-26T18:38:43.154Z","releaseDate":"2015-06-26T18:38:43.153Z","categories":["558d9c33beb7c719007f631d","558db0bc7afc102f008ed863","558db0d07afc102f008ed864","558db3c84cd25f0d00b7ecb2","558dbace7afc102f008ed894","558dbd104cd25f0d00b7ecca","558dbd4c4cd25f0d00b7eccb","559d3e858639bd21008e90a6","55bb8ca5a8400c2d00873e70","58fdfb438fbd2819000db9eb","590829c7ade4172d006a87b8","59082a11beedcf0f00235d87","5908bd2cba2afd23007d6d12","5908d1f64f544425002b6aae","591e5e9e2c1b1f0f000fa4e5","5a283434aba91f002834ea86","5a69fe5cde745d002c936c66","5a81e6ef761cf300127317f8","5a81e7d63b1e120012bed5a1"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"githubsync":"","user":"558d70614cd25f0d00b7eba4","parentDoc":null,"__v":39,"category":{"_id":"5908d1f64f544425002b6aae","project":"558d9c32beb7c719007f6319","__v":0,"version":"558d9c33beb7c719007f631c","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2017-05-02T18:37:42.174Z","from_sync":false,"order":9,"slug":"legacy-documentation","title":"Legacy Documentation"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-06-26T20:53:55.954Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":21,"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Use the Distributor Form webhook to send disposition information for data collection or CRM/Help Desk integration.\"\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8SShKhvQ9mGv5lAFaHZN_1436842179_news.png\",\n        \"1436842179_news.png\",\n        \"128\",\n        \"128\",\n        \"#ac9337\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nThe Distributor Form or the Distributor Notes Form webhook enables users to send disposition information, captured by a Call Distributor Agent, to a web service for data collection or CRM/Help Desk integration.\n\nThis type of webhook can have its own webhook configuration. The Distributor Form webhook GET request is sent to a user's web service when an Agent-Panel user clicks the **Save Form** option.\n## Distributor Form Setup \nThe following instructions describe how to access the configuration for the Distributor Form webhook:\n1. Click the **Call Management** option. \n2. Go to **Distributor Forms**.\n3. Build Distributor Form.\n4. Go to **Submit Data to Custom URL** and click \"Configure.\"\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/EusBMbmQR1CPmvVFJR2K_Screen%20Shot%202015-08-03%20at%204.56.54%20PM.png\",\n        \"Screen Shot 2015-08-03 at 4.56.54 PM.png\",\n        \"756\",\n        \"385\",\n        \"#69969e\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n5. Enter the URL, page, and static parameters to be sent.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/cKigmSrHQW6gFrjUerbq_Screen%20Shot%202015-08-03%20at%204.57.51%20PM.png\",\n        \"Screen Shot 2015-08-03 at 4.57.51 PM.png\",\n        \"506\",\n        \"137\",\n        \"#5e8487\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n## Question Parameter Names\nThe data from the Distributor Form submission to be sent to a web server is contained in the question parameter names.\n\nThe user can specify the labels for the form question and response parameters sent via the form webhook request.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/LR5LsirhRqVewLfohOWg_Screen%20Shot%202015-08-03%20at%204.55.47%20PM.png\",\n        \"Screen Shot 2015-08-03 at 4.55.47 PM.png\",\n        \"427\",\n        \"124\",\n        \"#649494\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nThe following are a list of pre-named system parameters that are included with request:\n[block:parameters]\n{\n  \"data\": {\n    \"h-1\": \"DESCRIPTION\",\n    \"h-0\": \"NAME\",\n    \"0-0\": \"Agent ID\",\n    \"1-0\": \"Ani\",\n    \"2-0\": \"Dnis\",\n    \"3-0\": \"SID\",\n    \"0-1\": \"The Agent responsible for submitting the form.\",\n    \"1-1\": \"The caller ID of an inbound call.\",\n    \"2-1\": \"The number dialed for a phone call.\",\n    \"3-1\": \"The unique session ID for the phone call.\"\n  },\n  \"cols\": 2,\n  \"rows\": 4\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Agent Experience\",\n  \"sidebar\": true\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/c3v5vLJUR7ijFrcZKRpw_Screen%20Shot%202015-08-03%20at%204.50.57%20PM.png\",\n        \"Screen Shot 2015-08-03 at 4.50.57 PM.png\",\n        \"286\",\n        \"712\",\n        \"#5dba45\",\n        \"\"\n      ]\n    }\n  ],\n  \"sidebar\": true\n}\n[/block]\n\n[block:textarea]\n{\n  \"text\": \"The example above illustrates how the Distributor Form appears on an Agent Panel.\",\n  \"sidebar\": true\n}\n[/block]","excerpt":"","slug":"distributor-form-1","type":"basic","title":"DISTRIBUTOR FORM"}