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Call Initiation APIs
DialogTech offers a variety of APIs used to initiate new calls on the DialogTech platform. Each of the different call initiation APIs utilizes a different application within the DialogTech account.
FindMe
Used to initiate a phone call between one phone number and any one number from a predefined list of phone numbers.
FindMe*
Used to initiate a phone call between one phone number and any one number from a dynamic list of phone numbers.
Virtual Receptionist
Used to initiate a phone call between one phone number and a pre-configured virtual receptionist within a DialogTech account.
Voicemail
Used to initiate a phone call between one phone number and a pre-configured voicemail within a DialogTech account.
IVR
SurVo (Legacy)
Used to initiate a phone call between one phone number and a pre-configured IVR within a DialogTech account. Dynamic parameters can be used to customize the IVR messaging in real-time.
Call Distributor
Used to initiate a phone call between one phone number, and an existing Call Distributor Agent
*Does not use an existing instance of the application and instead creates one ad-hoc to exist for just 1 phone call