API & DOCS

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APIs which are used to generate new phone calls utilizing DialogTech's different applications.

DialogTech offers a variety of APIs used to initiate new calls on the DialogTech platform. Each of the different call initiation APIs utilizes a different application within the DialogTech account.

API EndpointApplication UsedDescriptionDocumentation
Click-to-CallPhone RoutingUsed to initiate a phone call directly between two phone numbers.Link
Click-to-FindMeFindMeUsed to initiate a phone call between one phone number and any one number from a predefined list of phone numbers.Link
Click-to-FindMe ListFindMe*Used to initiate a phone call between one phone number and any one number from a dynamic list of phone numbers.Link
Click-to-Virtual ReceptionistVirtual ReceptionistUsed to initiate a phone call between one phone number and a pre-configured virtual receptionist within a DialogTech account.Link
Click-to-VoicemailVoicemailUsed to initiate a phone call between one phone number and a pre-configured voicemail within a DialogTech account.Link
Click-to-IVRIVR
SurVo (Legacy)
Used to initiate a phone call between one phone number and a pre-configured IVR within a DialogTech account. Dynamic parameters can be used to customize the IVR messaging in real-time.
Click-to-AgentCall DistributorUsed to initiate a phone call between one phone number, and an existing Call Distributor AgentLink

*Does not use an existing instance of the application and instead creates one ad-hoc to exist for just 1 phone call